Hi Sophie,
I am writing to express our appreciation for the excellent customer service you gave us when we came in to book our flights to Auckland with stopover accommodation. As you know the booking was very complicated and time critical because of our requirements. However you patiently spent a great deal of time exploring the various options, especially securing the bassinet and being seated together when there was limited availability on the flights. We feel you went the extra mile for us and all your efforts are greatly appreciated.
Jeff and I would not hesitate to recommend you and Abbotts Travel to all our family and friends because of your expertise and friendly nature. We will certainly be coming back to see you in the future.
Many thanks and kindest regards,
Jeff, Pam, Angie and Alfie Blackshaw